--- title: Why Am I Not Receiving My Login Verification Code in Amberlo? description: If you do not receive the verification code, follow these troubleshooting steps to resolve the issue before contacting the support --- [Skip to content](https://help.amberlo.io/not-receiving-my-login-verification-code-in-amberlo#main-content) - [English](https://help.amberlo.io/not-receiving-my-login-verification-code-in-amberlo) - [Español](https://help.amberlo.io/es/por-qué-no-recibo-mi-código-de-verificación-de-inicio-de-sesión-en-amberlo) - [Polski](https://help.amberlo.io/pl/dlaczego-nie-otrzymuję-kodu-weryfikacyjnego-logowania-w-amberlo) English Show submenu for translations [Report an issue](https://help.amberlo.io/kb-tickets/new?hsLang=en) [![Logo Amberlo by Septeo orange-blue](https://help.amberlo.io/hubfs/Logo%20Amberlo%20by%20Septeo%20orange-blue.svg)](https://www.amberlo.io/) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - - [English](https://help.amberlo.io/not-receiving-my-login-verification-code-in-amberlo) - [Español](https://help.amberlo.io/es/por-qué-no-recibo-mi-código-de-verificación-de-inicio-de-sesión-en-amberlo) - [Polski](https://help.amberlo.io/pl/dlaczego-nie-otrzymuję-kodu-weryfikacyjnego-logowania-w-amberlo) English Show submenu for translations - [Report an issue](https://help.amberlo.io/kb-tickets/new) - [Go to amberlo.io](https://www.amberlo.io/) [Go to amberlo.io](https://www.amberlo.io/) How can we help you today? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.amberlo.io/?hsLang=en) 2. [Getting Started](https://help.amberlo.io/getting-started?hsLang=en) # Why Am I Not Receiving My Login Verification Code in Amberlo? ## If you do not receive the verification code, follow these troubleshooting steps to resolve the issue before contacting the support ### **1. Check Your Spam or Junk Folder** Sometimes, verification emails may be incorrectly flagged as spam. Check your **Spam**, **Junk**, or **Promotions** folders in your email inbox. ### **2. Ensure Your Mailbox is Not Full** If your mailbox is full, new emails—including the verification code—may not be delivered. Delete unnecessary emails and try again. ### **3. Confirm You Can Receive Other Emails** Test if you are receiving emails from other senders. If you are experiencing general email delivery issues, the problem might be with your email provider. ### **4. Check Your Company’s Spam Filters** If you are using a work email, your company’s email security settings might block Amberlo’s verification emails. Contact your IT administrator to: - Check email filtering rules. - Release blocked emails from the company’s server. - Check if Spam receiving is not turned off. - **Allow emails from Amberlo’s domain** (this is very important as your IT might be blocking all communication from Amberlo). ### **5\. Search for Emails from Amberlo** Try searching your inbox for emails from **noreply@mail.amberlo.io** to ensure they are not being overlooked. ### **6. Add Amberlo to Your Safe Senders List in Gmail** To improve delivery, add **noreply@mail.amberlo.io** to your Gmail safe senders list: #### **Option 1: Create a Filter** 1. Click the gear icon in the top right corner of Gmail. 2. Select **See all settings**. 3. Go to the **Filters and Blocked Addresses** tab (picture below). 4. Click **Create a new filter**. 5. In the **From** field, enter `Noreply@mail.amberlo.io`. 6. Choose your filter settings, such as **Never send to spam** or **Always mark as important**. Click **Create filter**. ![Screenshot 2025-04-09 at 15.02.41](https://help.amberlo.io/hs-fs/hubfs/KB%20Images/KB_EN/Screenshot%202025-04-09%20at%2015.02.41.png?width=688&height=286&name=Screenshot%202025-04-09%20at%2015.02.41.png) #### **Option 2: Add to Contacts** - Open an email from Amberlo. - Click **Add to contacts** in the pop-up window. #### **Option 3: Google Admin Console (For Admins)** 1. Log into the **Google Admin console**. 2. Open the **Google Workspace Gmail Applications** menu. 3. Click **Manage address lists** on the Routing page. 4. Click **Add address list** at the bottom of the address list table. 5. Enter a name for the new list and add `Noreply@mail.amberlo.io`. If none of the above steps resolve the issue, try requesting a new code by attempting to log in again. If you continue experiencing issues, contact Amberlo Support for further assistance. We hope this will help you to start using it smoothly. If you have any questions or feedback, please feel free to contact us via [support@amberlo.io](mailto:support@amberlo.io). 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